Welcome to MOI LIBERTE's website, www.moiliberte.com. By using this website, you agree to the following terms and conditions ("Terms") and our Privacy Policy. These Terms set out the legal terms and conditions on which we sell our products to you. Please read these Terms carefully before you submit your order to us. If you disagree with any of these Terms, please do not use this website.

Who we are

We are MOI LIBERTE, based at 7 Westmeath House, 130 Brook Road, London, UK NW2 7DF. You can contact us by writing to us at moishopuk@gmail.com.

Changes to these Terms

We may change these Terms from time to time. Please check these Terms before you order our products to ensure that you understand the Terms that will apply at that time. The Terms in force at the time you place an order will apply to the contract between us.

Shopping with MOI LIBERTE

You can order products from us online via this website only. When you place an order for a product, you are offering to buy it at the price stated, subject to these Terms. We will send you an email to confirm that we have received your order. Please note that this email confirmation does not necessarily mean that we will be able to meet your order, as all orders are subject to availability. Your order (including payment) is an offer to buy from us, so nothing we do or say will amount to any acceptance of that offer until we actually send the product to you. You must pay for products before we dispatch them.

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because we do not ship to your country or because we have a system issue that means we are unable to process the order correctly. If you have already paid for the products, we will refund you the full amount as soon as possible. This does not affect your statutory rights.

Our Products

Please note that the images of our products on this website are for illustrative purposes only. The packaging of our products may vary from the images on our website.

Our Rights to Make Changes

We may change our products to reflect changes in relevant laws and regulatory requirements. We may also update these Terms from time to time. If you do not wish to accept the new Terms, you should not continue to use this website. If you continue to use this website after the date on which the change comes into effect, your use of this website indicates your agreement to be bound by the new Terms.

PRICE

The order pages on www.moiliberte.com will display the price for each product, denominated in UK sterling and inclusive of the current VAT rate applicable in the UK. In the event of a change in VAT rate between the time of order placement and delivery, we will adjust the VAT you pay, unless you have already paid in full before the change takes effect.

While we strive for accuracy, pricing errors may occur. If we discover a pricing error in your order, we will promptly inform you using the contact details you provide. You will have the option to reconfirm your order at the correct price or cancel it. If we cannot reach you, we will cancel the order and refund your payment in full. Changes in product prices will not affect dispatched orders or those with a dispatch confirmation. However, if a pricing error is obvious and could have been reasonably recognised by you, we reserve the right to cancel your order, refund your payment, and require a return of the products provided.

Delivery costs will be automatically calculated and displayed based on the delivery address you specify before you enter your credit or debit card details.

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PAYMENT

You can place your orders using various payment methods such as Visa and Mastercard credit cards, Visa Debit, or Apple Pay. When making a payment online, your credit/debit card details will be encrypted to ensure maximum security during transmission over the internet. Payment for the products and associated delivery charges must be made in advance of dispatch.

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SECURITY

Our credit card processing system on the WIX hosting platform adheres to the highest server compliance standards, ensuring the utmost security for your transactions. This means that all information exchanged between your browser and the server is encrypted and kept on a Secure Server, making it impossible for anyone to access your credit card or personal information. Additionally, we take extra precautions to ensure that no unencrypted information is stored on any remote servers or sent via email.

Furthermore, your credit card company may perform security checks to verify your identity when placing an order. Once your order is placed, all relevant details and invoices will be included with the delivery to the address you provided.

DELIVERY AND CHARGES

We will deliver all orders within 30 days from the date we accept your order, excluding Bank Holidays and weekends.

If an unforeseen event outside our control causes a delay in the supply of the products, we will notify you as soon as possible and take steps to minimize the impact of the delay. We will not be liable for any delays caused by such events, but if there is a risk of a significant delay, you may end the contract and receive a refund for any products you have paid for but not received.

If you are not available to take delivery, and the products cannot be delivered through your letterbox, we will leave you a note informing you how to rearrange delivery or collect the products from a local depot.

If you fail to rearrange delivery or collect the products from a depot after a failed delivery, we will contact you for further instructions and may charge you for storage and additional delivery costs. If we are unable to contact you or make a delivery or collection arrangement despite reasonable efforts, we may end the contract and refund any advance payment, but we may also deduct reasonable compensation for the net costs we incur due to the contract's termination.

You will be responsible for the product once we have delivered it to the address you provided.

You will own the product once we receive payment in full.

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COMPLAINTS

At our company, we value your feedback and strive to address any concerns or issues you may have in a prompt and equitable manner. Our returns and refunds policy is straightforward yet thorough, allowing us to efficiently resolve most inquiries over the phone. If a matter cannot be resolved immediately, we will aim to respond within 24 hours with either a solution or an estimated timeframe for resolution. If you have a complaint, please don't hesitate to contact us via email at moishopuk@gmail.com

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AVAILABILITY OF PRODUCTS

We strive to maintain the accuracy of information on www.moishop.co.uk, but we cannot assure the availability of any particular product.

All offers are subject to stock availability. If a product you have ordered is not available, we will inform you as soon as possible. In such cases, you may cancel your order and receive a full refund.

We aim to provide the best service possible, but we cannot guarantee that all of our products and services will meet your specific needs or that our website will always be free of defects. If you encounter any issues, please contact us by email at moishopuk@gmail.com.

There may be occasions when access to the www.moishop.co.uk website is restricted to allow for repairs, maintenance, or improvements.

LIABILITY OF MOI BEAUTY

The MOI LIBERTE website is provided without any warranties or guarantees, and you assume all risks associated with using the Internet. We will attempt to correct any inaccuracies in the material on www.moishop.co.uk when we are made aware of them.

We are not liable for the following:

• Incompatibility between www.moishop.co.uk and your computer or telecommunications equipment or software

• Technical problems, errors, or interruptions of www.moishop.co.uk

• Inadequacy of www.moishop.co.uk to meet your requirements

To the full extent permitted by applicable law, we are not liable to you or any third party for any consequential or incidental damages or any other indirect, special, or punitive damages arising out of or related to www.moishop.co.uk. However, this paragraph does not apply to liability in respect of products sold through www.moishop.co.uk.

If we fail to comply with these Terms, we are responsible for the foreseeable loss or damage that you suffer as a result of our breach of these Terms or our negligence. However, we are not responsible for any loss or damage that is not foreseeable. We only supply products for domestic and private use, and we are not liable for any loss of profit, loss of business, business interruption, or loss of business opportunity resulting from your use of the products for commercial, business, or re-sale purposes.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.

The content of www.moishop.co.uk is protected by copyright, trademarks, database, and other intellectual property rights. You may retrieve and display the content of www.moishop.co.uk on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all copyright and proprietary notices. You may not otherwise reproduce, modify, copy, distribute, or use for commercial purposes any of the materials or content on www.moishop.co.uk without written permission from us.

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GENERAL

Please ensure that you carefully read and follow all instructions, manuals, and other user documentation provided with your Products for safe usage and compliance with guidelines.

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We reserve the right to modify or withdraw any part of our website, www.moishop.co.uk, or deny access to it at any time if we deem it necessary.

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We may also terminate, cancel, or suspend access to and use of www.moishop.co.uk immediately upon violation of any part of these Terms without prejudice to MOI LIBERTE UK's other rights.

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We have the right to transfer our rights and obligations under a contract with you to another organization without affecting your rights or our obligations under these Terms.

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We act as the principal on our own account and not as an agent for you or any other individual.

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Failure to enforce any provision of these Terms shall not be deemed a continuing waiver.

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If any part of these Terms is deemed unenforceable, we may choose to interpret it as closely as possible to reflect the parties' intentions, and the remaining provisions will remain valid and enforceable.

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This contract is between you and us, and no other person shall have the right to enforce any of its terms.

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These Terms constitute the entire agreement between you and MOI LIBERTE and can only be amended in writing, superseding any other terms or conditions of the contract proposed.

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Our website is solely intended for promoting our products in the UK, and we regret that we cannot accept orders from or deliver to addresses outside the UK. As we operate only within the UK market, we cannot guarantee our website's compliance with the local laws of any other country.

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The use of MOI LIBERTE and these terms are subject to the laws of England & Wales and the jurisdiction of the English Courts. This means that any contract for the purchase of products through our site and any disputes or claims arising out of or related to it will be governed by English law. You may bring legal proceedings regarding the products in the English courts. If you reside in Scotland, you can bring legal proceedings in either the Scottish or English courts. If you reside in Northern Ireland, you can bring legal proceedings in either the Northern Irish or English courts.

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The terms for ending your contract will depend on the nature of the product, its condition, our performance, and the timing of your decision to terminate the contract.

If the product is faulty or incorrectly described, you may have the legal right to end the contract, request a replacement, or receive a full or partial refund (as outlined in the "Faulty/Incorrect Products" section). If you wish to terminate the contract due to our actions or communications, or if you change your mind about the product, you may be eligible for a refund within the cooling-off period, subject to deductions and return costs (as outlined in the "Right to Change Your Mind" section).

If you terminate the contract for reasons specified in (a) to (d) below, you will be entitled to a full refund for any undelivered products, compensation, or both. The reasons are as follows:

• We inform you of a change to the product that you do not agree to.

• We inform you of an error in the price or description of the product you ordered, and you do not wish to proceed.

• There is a significant risk of delay in the supply of the product due to external factors.

• We have breached the contract in some way.

To terminate the contract for any of these reasons, please contact us by email at moishopuk@gmail.com. We may provide you with a returns code, and you must send the items back to us via Royal Mail First Class (recorded) and include proof of postage from the Post Office to be eligible for a refund of return postage costs. Most orders cannot be returned due to hygiene reasons, but we will assess each case individually.

You have the legal right to change your mind within 14 days of receiving most products purchased online, subject to exceptions outlined in the "Right to Change Your Mind" section. If you decide to cancel the contract within this period, we will refund you the purchase price (excluding delivery charges), less any deductions as outlined in the same section. We may reduce the refund to reflect any reduction in the value of the goods due to handling that would not be permitted in a shop. The maximum refund for delivery costs is the least expensive delivery method we offer. We will process the refund within 14 days of receiving the product back from you, or after receiving evidence that you have sent the product back to us, whichever is earlier.

If you receive a faulty or incorrect product, please contact us within 30 days of purchase by email at moishopuk@gmail.com. We will arrange a refund or replacement, including applicable delivery charges, and reimburse you for the cost of return postage. Please provide the order number we assign and follow the return procedure outlined in the "Faulty/Incorrect Products" section. If you require assistance with a product more than 30 days after purchase, please email us at moishopuk@gmail.com for further guidance.

These terms do not affect your legal rights as a consumer. You can obtain advice on your legal rights from your local Citizens’ Advice Bureau or Trading Standards office.