Question 1

HOW CAN I PAY?

Accepted Answer

We accept payments from all major credit cards: Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB and Maestro. And debit cards, iDeal and Pay Now by Klarna

All transactions are processed via WIX Payments, Apple Pay and are encrypted for your safety.

All payments must be made before your order is shipped to you.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

Additional validation and fraud checks are carried out internally.

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.

Question 2

CAN I RETURN MY ORDER?

Accepted Answer

We normally do not accept return due to the nature of hygiene of our products. You can only return unused and unopened items within 14 days from the day you receive your order. Please contact us (through an email quoting your order number) if you wish to.

If we consider to accept return, you must return your item(s) back to us no later than 28 days from the delivery date.

Returning from the UK:
Returns cost from 2.50 GBP per request. This will be deducted from your refund amount. We will send you the postage through your email and inform you the cost of your return if it is more than £2.50 GBP.

Returning from outside the UK:
We will inform you the cost of your return and send you the postage through your email. This will be deducted from your refund amount.

Returns must adhere to the following:
In original packaging
No signs of open the items (especially makeup items)
Tags must not be damaged or removed
No stains/hairs/odours

We offer refunds to your original payment method on all items returned to us within 28 days from the date of delivery. You must notify us of your return via our returns portal within 14 days from the date of delivery.

This policy applies for all payment methods. We reserve the right to return your item back to you if it does not adhere to the above and the extra cost will be covered by you.

Question 3

CAN I EXCHANGE INSTEAD OF REFUND?

Accepted Answer

We don’t offer an exchange facility. Simply return your item(s) and reorder for a replacement size/colour/item.

NAIL POLISH

PASTEL

PIVOLEA

LIPSTICK

PASTEL

IRISE PARIS

URNP

EYEBROW

LE SOURCIL

VITAMINS

SKINCARE

JALSKIN

PAYMENTS & RETURN POLICY

HOW CAN I PAY?

CAN I RETURN MY ORDER?

CAN I EXCHANGE INSTEAD OF REFUND?

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