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PLEASE REVIEW OUR ROYAL MAIL OPTIONS FOR SAVING ON WORLDWIDE SHIPPING COSTS

  • CAN I ONLY PURCHASE PRODUCTS THROUGH THE WEBSITE ?
    MOI LIBERTE is an independent reseller who sells authentic makeup beauty brands and handmade jewellery at our website www.moiliberte.com. We do not guarantee that you can also find our products from other distributors in or outside the UK. You can also find us on other channels including Etsy, Ebay, Facebook & Instagram Shop.
  • HOW LONG BEFORE I CAN RECEIVE MY ORDER?
    The processing time for orders is 24 hours. After your order has been shipped, delivery time within the UK 1-4 working days.. Please keep in mind that during Bank holidays, this time may vary. Standard International Shipping will take 3-11 working days. We are not responsible for the delay at the custom.
  • HOW CAN I CHECK THE STATUS OF MY ORDER?
    Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email. Please be aware that the tracking code of Royal Mail Second Class will not work so you will not be able to follow its route.
  • I RECEIVED INCORRECT ITEMS. WHAT SOULD I DO?
    Please contact moishopuk@gmail.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.
  • HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?
    Product details can be found on the product page but if you have more questions, please free to email us at moishopuk@gmail.com
  • DO I HAVE TO SET UP AN ACCOUNT TO PLACE AN ORDER?
    No. You do not have to have an account to place an order.
  • HOW DO I SUBSCRIBE OR CANCEL MY EMAIL SUBSCRIPTION?
    You can easily subscribe to emails by visiting moishop.co.uk located at the footer. If you want to cancel/unsubscribe, you can click unsubscribe by locating the "Unsubscribe" link within the email subscription.
  • WHERE ARE YOUR PRODUCTS MANUFACTURED?
    The descriptions on our products contain information about the origin of our products and their ingredients.
  • DO YOUR PRODUCTS CONTAIN SOY?
    No
  • ARE PARABENS OR SULFATES USED IN YOUR PRODUCTS?
    At MOI LIBERTE, none of our products contain parabens or sulfates.
  • CAN ALL SKIN TYPES SAFELY USE THE PRODUCTS?
    Although all products were developed to be safe for all skin types, if you have particular concerns, please consult your doctor and refer to the list of ingredients available on the website.
  • AT WHAT TEMPERATURE SHOULD THESE PRODUCTS BE STORED?
    It is recommended that you store your products in a cool and dry location, shielded from direct sunlight and high temperatures.

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