Question 1

CAN I ONLY PURCHASE PRODUCTS THROUGH THE WEBSITE ?

Accepted Answer

MOI LIBERTE is an independent reseller who sells authentic makeup beauty brands and handmade jewellery at our website www.moiliberte.com. We do not guarantee that you can also find our products from other distributors in or outside the UK. You can also find us on other channels including Etsy, Ebay, Facebook & Instagram Shop.

Question 2

HOW LONG BEFORE I CAN RECEIVE MY ORDER?

Accepted Answer

The processing time for orders is 24 hours. After your order has been shipped, delivery time within the UK 1-4 working days.. Please keep in mind that during Bank holidays, this time may vary.
 
Standard International Shipping will take 3-11 working days. We are not responsible for the delay at the custom.

Question 3

HOW CAN I CHECK THE STATUS OF MY ORDER?

Accepted Answer

Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email. Please be aware that the tracking code of Royal Mail Second Class will not work so you will not be able to follow its route.

Question 4

I RECEIVED INCORRECT ITEMS. WHAT SOULD I DO?

Accepted Answer

Please contact moishopuk@gmail.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

Question 5

HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?

Accepted Answer

Product details can be found on the product page but if you have more questions, please free to email us at moishopuk@gmail.com

NAIL POLISH

PASTEL

PIVOLEA

LIPSTICK

PASTEL

IRISE PARIS

URNP

EYEBROW

LE SOURCIL

VITAMINS

SKINCARE

JALSKIN